Please note that our services have resumed with some continued disruption to our NHS email which may impact patient referrals in and out of our service, however, we expect this to return to normal by early next week.
Thank you for your continued patience.
Dear Patients, NHS England has advised us to shutdown our PCs and telephones in response to a major cyber attack on NHS services across the UK.
This has resulted in serious disruption to our service. If you have urgent medical needs that cannot wait till the issue is resolved, please call 111.
If you have a medical emergency, please call 999 or visit your nearest A&E.
We will update further when we know more and thank you for your patience.
CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Mitchison Road Surgery “Good” for being well led and responsive to people’s needs.
Professor Steve Field, Chief Inspector of General Practice said:
We carried out an announced comprehensive inspection on 20 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.